Our live chat is open around the clock, and for anything that needs a written record you can write to support@spinfin.com. From VIP Level 3 you also get a personal manager who knows your account.
How to reach us
| Channel | Hours | Best for |
|---|---|---|
| Live chat | around the clock | bonuses, deposits, your counter |
| support@spinfin.com | documents, withdrawals, breaks and self-exclusion | |
| Personal manager | VIP Levels 3 to 5 | personal offers and limits |
Scroll horizontally to see the full table
We do not run a phone line.
Getting a quick answer
- Tell us the e-mail on your account and the time and amount of the deposit.
- Say which bonus you mean and whether you claimed it before betting.
- Attach a screenshot of the cashier or your bonus balance.
- Ask one question per message.
Questions we hear most
- My bonus is missing: claim it before you bet with the deposit; if a reload did not land, write to us before betting.
- My spins are missing: batches open for twenty-four hours each on consecutive days.
- My withdrawal is pending: up to three business days after verification.
- I hit my limit: daily and monthly limits follow your VIP level.
Frequently asked questions
Is Spinfin Casino support open at night?
Yes, our live chat is open around the clock.
Where do I send documents?
Through your account or to support@spinfin.com.
How do I take a break?
Write to support@spinfin.com and we confirm it in writing.
Do you have a phone number?
No, we use live chat and e-mail.